Refund Policy

Refunds and Cancellations

Because products are made to order, we can only allow cancellations for 24 hours after you place your order. Order cancellations will not be accepted more than 24 hours after your order has been placed. To request a cancellation, please email contact@modretro.com.

Returns and Exchanges

Returns will only be accepted if the original packaging is unopened. Returns lacking appropriate documentation, packaging, and/or materials cannot be processed. ModRetro does not authorize returns of damaged products. Items for return must be received in their original condition before a replacement or refund can be arranged. Preorders are ineligible for returns.

Returns must be initiated within 14 days from the arrival date of your order. Upon verification of eligibility, you will be provided a return address. Ensure your return reaches our facility within 14 consecutive days of your return request for processing. Refunds or exchanges will be issued once the returned product is received at our warehouse and confirmed to be in its original condition and packaging. Once packaging and condition are verified, allow 5-7 business days for the refund to be processed. Return shipping costs are the responsibility of the customer.

Please be aware that returns which are opened or lacking proper documentation, packaging, and/or materials cannot be accommodated and will result in the recycling of your device without a refund being granted. ModRetro does not accept damaged products for returns. Returned items must be in their original condition to qualify for a replacement or refund.

Exchanges are only eligible for manufacturing defects or incorrect items. Exchanges may not be made due to cosmetic or physical damage to the device caused by the end user.

If you have received a damaged, defective or incorrect item, reach out to us with photos of the damage/defective or the incorrect item, as well as your order number. You must notify us within 14 days of receipt for an exchange. Refunds will be at the discretion of ModRetro.

Damage due to shipping is also eligible for exchanges or refunds.

We are unable to provide returns or exchanges for any international orders at this time.

If you encounter order issues such as defects or incorrect items, please contact us at returns@modretro.com.

Limited Warranty Statement for the Chromatic

ModRetro ("Manufacturer") warrants this Chromatic ("Product") to be free from defects in materials and workmanship under normal use for a period of one (1) year from the date of original purchase ("Warranty Period").

During the Warranty Period, if a defect arises in the Product and you follow the instructions for returning the Product, Manufacturer will, at its option, either repair the Product using new or refurbished parts, or replace the Product with a new or refurbished Product

This warranty is void if the consumer opens, dismantles, or takes apart the shell casing of the handheld device. Any unauthorized opening, tampering, or modification with the device will nullify the warranty.

This Limited Warranty does not cover:

  • Normal wear and tear.
  • Damage caused by misuse, abuse, neglect, or accident.
  • Damage caused by unauthorized modification or repair.
  • Damage caused by improper installation or use not in accordance with the instructions.
  • Cosmetic damage, including but not limited to scratches, dents, and broken plastic and any screen damage

Returns will only be accepted if the original packaging has not been opened. Exchanges will be granted solely for technical issues within the Warranty Period.  Please note that returns and exchanges will only apply to technical issues and do not cover any cosmetic or physical damage incurred by the consumer.

If the Product is replaced or exchanged due to technical issues within the Warranty Period, the replacement Product will be covered by a 90-day warranty from the date of replacement.

To obtain warranty service, please contact [Manufacturer's Customer Service Department] or visit www.modretro.com. You will be required to provide proof of purchase as evidence that the Product is within the Warranty Period.

THIS LIMITED WARRANTY IS THE SOLE AND EXCLUSIVE WARRANTY PROVIDED BY MANUFACTURER IN CONNECTION WITH THE PRODUCT, AND IS IN LIEU OF AND EXCLUDES ALL OTHER WARRANTIES OF QUALITY, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR OTHERWISE, WHETHER EXPRESS OR IMPLIED, INCLUDING ANY WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

IN NO EVENT SHALL MANUFACTURER BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR EXEMPLARY DAMAGES ARISING OUT OF OR IN CONNECTION WITH THE USE OF THE PRODUCT, INCLUDING, WITHOUT LIMITATION, PROPERTY DAMAGE, LOSS OF VALUE OF THE PRODUCT OR ANY THIRD PARTY PRODUCTS THAT ARE USED IN OR WITH THE PRODUCT, OR LOSS OF USE OF THE PRODUCT OR ANY THIRD PARTY PRODUCTS THAT ARE USED IN OR WITH THE PRODUCT, EVEN IF MANUFACTURER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. MANUFACTURER'S TOTAL LIABILITY UNDER THIS LIMITED WARRANTY SHALL NOT EXCEED THE PURCHASE PRICE PAID FOR THE PRODUCT GIVING RISE TO SUCH LIABILITY.

Some states and jurisdictions do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. Some states and jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This Limited Warranty gives you specific legal rights, and you may also have other rights which vary from state to state or jurisdiction to jurisdiction.

This Limited Warranty is valid only in the country where the Product was purchased.

For further inquiries regarding this warranty, please contact returns@modretro.com


Limited Warranty Statement for Rechargeable Lithium-Ion Batteries

ModRetro ("Manufacturer") warrants its rechargeable lithium-ion batteries ("Product") to be free from defects in materials and workmanship under normal use for a period of 1 year from the date of purchase. ("Warranty Period").

This limited warranty covers only defects in materials and workmanship and does not cover damage caused by accident, misuse, abuse, improper storage, negligence, normal wear and tear, or any other conditions beyond the control of the Manufacturer.

During the Warranty Period, if a rechargeable lithium-ion battery is found to be defective, Manufacturer will, at its sole discretion, either repair or replace the defective battery free of charge.

To obtain warranty service, the original purchaser must contact the Manufacturer and provide proof of purchase. Upon approval, the defective battery must be returned to the Manufacturer at the purchaser's expense, along with a copy of the original sales receipt.

This limited warranty is non-transferable and applies only to the original purchaser. Any attempt to transfer this warranty will render it void.

EXCEPT AS PROVIDED HEREIN, THE MANUFACTURER MAKES NO OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. MANUFACTURER SHALL NOT BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES.

Some jurisdictions do not allow limitations on how long an implied warranty lasts or the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you. This warranty gives you specific legal rights, and you may also have other rights, which vary from jurisdiction to jurisdiction.

This limited warranty is governed by the laws of [Jurisdiction]. Any disputes arising out of or relating to this warranty shall be resolved exclusively in the courts of [Jurisdiction].

For warranty inquiries or claims, please contact: 

returns@modretro.com